Online Course Disclaimer, Use & Refund Policy
The purpose of this document is to outline the nature of using the online Transform sleep programs.
You agree that you will:
- Seek your doctors approval for implementing sleep changes for your child
- Consult a lactation specialist on how to managing your milk supply and feeding if you have specific concerns
- Follow the plan provided in the Transform sleep program as provided to get the desired results while recognizing each child is different, which can affect progress, length of time to achieve desired results or may require adjustments to the program.
We take privacy very seriously. Bella Luna Family LLC will maintain the strictest confidence with respect to your family’s information as outlined in the Terms and Conditions.
You will not share the proprietary information that we provide to you with anyone, including the downloadable sleep plan, training videos, charts, resources, guides or daily encouragement emails by any means including electronic, written, or oral transmission.
Not Medical Advice
Our online sleep programs should only be used as an educational self-led program.The advice you receive is for informational purposes only and is intended for use with common early childhood sleep issues that are unrelated to medical conditions. The advice offered is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in your child's sleep plan. Reliance on any information provided by Bella Luna Family LLC is solely at your own risk.
Not Lactation Advice
Christine is a certified lactation counselor so she may share some generalized knowledge or advice on lactation. If you have concerns about your milk production or supply, which can be affected by sleep training, please contact a local lactation counselor to help address your specific concerns.
Exclusions & Limitation of Liability
Bella Luna Family LLC does not make any representations or warranties, express or implied, regarding the Transform online classes provides provided. Bella Luna Family, LLC (the Company’s) liability (if any) is limited to the program fee paid by you to Bella Luna Family LLC, and in no event will Bella Luna Family LLC be liable to you for any other claim, losses or damages.
Bella Luna Family LLC's owners and consultants will not be liable for, and you waive any claim for, any personal injury, damage, and/or liability arising out of your use of our online sleep programs.
By reading and signing our agreements, before purchasing our online programs, the parents assume all responsibility in this area of concern.
By purchasing and using our online courses, you acknowledge and agree that the Bella Luna Family's online courses are self-led programs, designed to help you improve your child’s sleep and that you are solely responsible for deciding which of the suggested steps and methods you put into practice and how to apply those steps. Online courses do not offer support unless the parents purchase one of the additional support options. Additional support will be offered, but our online programs are self-led. You will using the program's sleep plan and accompanying video lessons and downloads to create your own customized sleep plan. There will not be any individualized support given throughout this program.
You are able to purchase additional phone support with a Bella Luna Family consultant or purchase monthly access to the Family Sleep Society private Facebook group at current published rates. Please email firstname.lastname@example.org to purchase additional support.
Results May Vary
Results will vary from child to child. Improvements to your child's sleep may be witnessed within the first three days from when you implement the plan and it can take as long as a month, depending on your child's current sleep habits, age and your consistency in implementing the entire plan. It is important to stay consistent, calm and also patient with your child's progress. It takes time to create new habits and for them to solidify.
Not For Use By Sleep Consultant or Professionals
Sale of the Transform sleep programs is not authorized to any current sleep consultant or sleep professional, or anyone planning to become a sleep consultant or sleep professional without written authorization and consent from Bella Luna Family. Any violations will initiate immediate legal action under accordance to applicable laws.
21-Day Money Back Guarantee
We want you to feel confident in the investment that you make in the Transform sleep programs!
We understand there may be reasons why the Transform sleep programs might not be a great fit for your family. Reasons may include a change in medical condition for your child, pediatrician consultation, family circumstances, or the unexpected.
Whatever the reason, we want you to feel confident and encouraged in making the right decisions for you and your family, and we are here to help!
Although human behavior can be unexpected or unpredictable, we know that the Transform sleep programs can make a difference if followed correctly and consistently during the prescribed weeks of training.
If you have followed the program and given it your best attempt, but feel like it didn’t meet your expectations, you may upgrade to a phone support package and work directly with Christine to see results, or you may request a full refund within 21-days of purchase according to the requirements below.
We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the Transform sleep programs. We offer a 21-day refund period for purchases of the base Transform sleep programs. Refunds do not apply to packages with Phone support.
In order to qualify for a refund, you must submit proof that you did the work in the program and that the program still did not work for you.
With respect to any purchase, you must request your money back within 21 days of the purchase. You may request your money back by emailing email@example.com.
That email must contain:
- information about the product you purchased
- the date of the purchase
- the email and name associated with any such purchase
You must also demonstrate that you have attempted to implement the program without success. To meet this requirement, you must submit the work outlined below.
The work that you need to submit with your request for a refund includes ALL of the following items:
- Reviewed and completed (by marking “complete”) each of the lessons within the 4 Video Modules.
- Submit a completed sleep log for 2-weeks of the training, clearly showing program implementation for 2-weeks
- Received and opened the Daily E-mail messages
- Provide the start and end date for the 2-week training
- Tell us why the Transform Your Baby's Sleep Program was not a good fit for your family. What did you expect that you did not get once you were inside the program?
Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
If you have any questions, please email firstname.lastname@example.org.